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FAQ - Help

Faq

Frequently Asked Questions

You can find answers to frequently asked questions about our shop and process your order. You will find in ourCgv, Contractual arrangements, as well as consumer information prescribed by law.

Are my personal data protected?

We attach great importance to protecting your personal data. We respect the strict provisions of the French law and European Regulation on data protection and other provisions on data protection.

Your data is always encrypted by a digital security system before we be transmitted. Technical measures to protect the entire shop against damage, destruction and unauthorized access.

Your trust is important to us enormously. You can be sure that the Chest Wonders shop ensures respect your privacy and protection of personal data.

Online payment is secure?

We attach great importance to security during transactions. Your data is transmitted only in encrypted form, so that third parties can not read them. Your payment, either by credit card or PayPal, is processed by a certified partner in security.

How can I pay?

The following payment methods are available:

By credit card via STRIPE 100% secure:

  • Visa
  • MasterCard

    What will happen if my order is on hold?

    All articles in the shop are normally in stock and therefore available. But as no one is perfect, it is possible that just the latest accessory controlled either damaged or soiled.

    We obviously do not want to deliver or charge you for this article. We will notify you by email, since you ordered several items, the goods delivered is indicated on the invoice.

    For organizational reasons, we are not possible, even in such extreme cases, subsequently deliver. The amount of an item you already paid is obviously refunded immediately.

    How much is the Shipping and Handling?

    48h Colissimo delivery shipping costs amounted to € 4.90

    Shipping charges are offered from 39 € by DHL

    When will I receive my order ?

    The orders preparation time is 1 to 3 working days, delivery usually takes place under 1 to 3 days by DHL. If you have not received your delivery within 2 weeks or if you have not received confirmation of shipping, please write an email to lecoffreauxmerveilles@gmail.com

    Remember to include your customer number and / or order number and your phone number.

    How can I track my order?

    For each order, we send you an email when we first receive your order and a second email as soon as the goods are on (shipping confirmation). The status of your order is available in your area and the No tracking number to track your order

    I want to cancel my order, is this possible?

    Yes you have24from the time your order has been paid if the order has not been shipped. Simply send us an email. We will cancel your order and process the refund of 100% of the amount within 48 hours.

     

    I'm not satisfied with my order and get a refund?

    Quite under certain conditions, simply contact us and we will process. You have 30 days after receiving your item. You simply return the item and we will refund 100%. The return costs will, however, your responsibility.

    What are the benefits to creating a customer account?

    As a registered client (E), You can make your purchases more easily and faster on the shop the trunk in wonders. Your details are already entered on the command page and you can save additional delivery addresses.

    If you choose to subscribe to our newsletter, you receive selected special offers by email and you will always be informed. Your customer account allows you to completely control your orders and personal data.

    I can not log in, what to do?

    Have you entered the correct email address and password? If you have forgotten your password, ask for a new one. If you do not receive an email, write an email to our customer service at: Lecoffreauxmeveilles@gmail.com

    How can I contact you?

    You can ask your questions to our customer service directly by email to: lecoffreauxmerveilles@gmail.com